Privacy Policy

1. Introduction

Rentavelle ("we", "our", or "us") operates the website rentavelle.com. This Privacy Policy explains what personal information we collect when you use our website, how we use that information, and the choices you have regarding your data. By using our website, you agree to the collection and use of information as described in this policy.

All information on Rentavelle is provided for informational purposes only. We do not sell services and we do not share your personal information with third parties for marketing purposes.

2. Information We Collect

2.1 Information You Provide Directly

When you submit the contact form on our website, we collect the following information you voluntarily provide:

• Your first and last name
• Your email address
• The subject and content of your message
• Any other information you choose to include in your message

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location (country/region level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website URL
• Date and time of your visit

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and messages submitted via our contact form
• To improve the content, functionality, and performance of our website
• To analyse website traffic and usage patterns using aggregated, anonymised data
• To maintain website security and prevent fraudulent activity
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling, and we do not send marketing or promotional emails unless you have explicitly requested them.

4. Legal Basis for Processing

Where applicable under data protection law (including the GDPR for users in the European Economic Area), we process your personal data on the following legal bases:

• Legitimate interests: To respond to your enquiries and improve our service
• Legal obligation: Where processing is required by law
• Consent: Where you have given explicit consent (e.g., for cookies)

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist in operating our website (such as web hosting providers) under strict contractual data protection requirements
• Legal compliance: Where we are legally required to disclose information to government authorities or law enforcement
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice

6. Data Retention

We retain personal information submitted via contact forms for a maximum of 24 months from the date of submission, or until the purpose for which it was collected has been fulfilled, whichever is earlier. Website analytics data is retained in anonymised, aggregated form indefinitely.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Erasure: Request deletion of your personal data
• Restriction: Request that we limit processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact us at info@rentavelle.com. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data about a child, please contact us immediately and we will take steps to delete it.

10. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any external site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@rentavelle.com
• Website: rentavelle.com/en/contact.html